GENERAL TERMS AND CONDITIONS

The Agreement
1. The general terms and conditions are an integral part of the treatment agreement(s) between Tandartspraktijk Rivierenbuurt (hereinafter: the “care provider”) and the patient (hereinafter: the “agreement”). They are made available to the patient or their legal representatives before or upon the conclusion of the agreement. They are present in the waiting area and can be sent upon request.

Third Parties
2. The care provider is entitled to involve third parties in the execution of the agreement. The care provider will exercise due diligence in selecting these third parties and, when reasonably possible, will consult with the patient beforehand, except for observers and dental technicians. The care provider is not liable for the actions of these third parties. Articles 7:404, 7:409, and 7:422, paragraph 1 of the Dutch Civil Code do not apply.

Cost and Payment
3. The costs of treatment, including the costs of techniques and materials, will be charged to the patient and are payable by the patient, regardless of whether these costs can be reimbursed, in full or in part, by a health insurer. The costs of treatment for minors will be charged to and are payable by the legal representative(s).

4. Unless otherwise stated, the care provider calculates the treatment costs based on the standard price list used by them, which is available for inspection at the practice. Changes to the price list are reserved. If changes to the price list result in a price change for the agreed treatment, the care provider will inform the patient in writing and/or digitally before the treatment.

5. Appointments must be canceled “if necessary due to force majeure” no later than 24 hours before the treatment. If an appointment is not canceled or not canceled on time, the care provider is entitled to charge the reserved time and/or the agreed treatment if no other patients could be treated or other scheduled tasks could be performed, with a minimum charge of €30 (thirty euros).

6. Payments must be made within 30 days from the date of the invoice. Payments made by the patient will first cover due interest, damage, and costs, and then any outstanding invoices, even if the patient specifies that the payment is for a later invoice. If an advance payment is made, it will be offset against the last invoice under the agreement. Notwithstanding the foregoing, the care provider is always entitled to demand immediate and/or cash payment.

Treatments and information
7. Prior to any extensive and/or invasive dental treatment that costs €150 or more, the patient or their legal representative will be provided with a written and/or digital price estimate, which includes a description of the services to be performed, the rate for each service, and material and technique costs. If it is not reasonably possible to provide this information in advance, the care provider is not obliged to do so, provided that the costs of the treatment are discussed with the patient and/or their legal representative before the work begins, unless this is also not reasonably possible. If there is a change in the treatment plan, unforeseen complications during the treatment, or an exceeding of the estimated costs, the care provider will inform the patient in writing.

Complaints
8. Complaints about invoices must be submitted in writing to the care provider within 8 days from the invoice date, failing which the patient is deemed to have accepted the invoice as correct. Submitting a complaint about an invoice does not suspend the payment deadline and obligation.

Exceeding Payment Deadline
9. If the patient fails to pay on time or only partially fulfills their payment obligations, the patient is immediately in default, without the need for a further reminder. The amounts owed become immediately payable. In this case, the patient owes the care provider statutory interest for the period of default, as well as all costs incurred by the care provider to collect the debt, including extrajudicial collection costs set at 15% of the amount due, with a minimum of €100, without prejudice to the care provider’s right to claim the full damages.

10. In case of payment arrears, the care provider is entitled to suspend further treatment or demand that treatment only be performed against cash payment.

Guarantee
11. Dentistry is a medical profession. Despite the utmost care taken by the care provider, the outcome of treatment can never be fully predicted. The care provider will, where possible, inform the patient in advance of the risks. A guarantee period of 5 years applies to crowns, bridges, and implants, 2 years for new dentures, and 1 year for composite restorations. This guarantee can only be claimed if the patient visits the care provider at least twice a year for check-ups, teeth cleaning, and any necessary maintenance. The guarantee is void if the patient grinds their teeth or does not wear their bite plate (protective plate). The guarantee also expires if third parties alter the work. The form of the guarantee will be discussed in a joint conversation between the parties

Liability
12. The care provider’s liability is limited to the amount covered by the professional liability insurance held by the care provider, plus the care provider’s deductible under the insurance. The patient may review this policy upon request at the practice.

House Rules
13. In addition to these general terms and conditions, the house rules are also part of the treatment agreement. These can be found on our website.